Welcome to Play Hotels. By accessing or using our website (https://playhotels.co.in/) and services, you agree to comply with the following Terms & Conditions. Please read them carefully before making any booking.
1. General
Play Hotels acts as an online travel aggregator, connecting customers with hotels, rooms, resorts, and couple-friendly stays.
By using our services, you confirm that you are at least 18 years old and capable of entering into a legally binding agreement.
2. Bookings & Reservations
All bookings are subject to availability and confirmation from partner hotels/resorts.
Customers must provide accurate personal and payment details while booking.
A booking is confirmed only after receipt of payment and issuance of a confirmation email.
3. Pricing & Payments
Prices displayed on our website are inclusive of applicable taxes unless otherwise stated.
Payments are processed securely via third-party payment gateways.
Play Hotels is not responsible for payment failures due to technical issues at the customer’s or payment provider’s end.
4. Cancellations & Refunds
Cancellation and refund policies vary depending on the hotel or resort booked.
Customers are advised to review property-specific cancellation rules before confirming their booking.
Service charges (if any) are non-refundable.
5. Responsibilities
Play Hotels serves only as an intermediary and is not responsible for the quality of services, facilities, or amenities provided by partner hotels/resorts.
Guests must follow the rules, regulations, and check-in/check-out policies of the property they book.
Any damages caused during the stay are the guest’s responsibility.
6. Limitation of Liability
Play Hotels is not liable for any loss, delay, injury, or damages arising from hotel services, natural events, technical errors, or customer negligence.
Our maximum liability shall not exceed the booking amount paid by the customer.
7. Intellectual Property
All content, logos, and designs on the Play Hotels website are the property of Play Hotels and may not be used without prior written consent.
8. Changes to Terms
Play Hotels reserves the right to update or modify these Terms & Conditions at any time. Updates will be posted on this page.
9. Contact Us
For any queries regarding these Terms & Conditions, please contact:
